Shipping Policy

Last updated: September 4, 2026

This Shipping Policy explains how UMS Print handles custom apparel production, Standard Shipping, Rush Shipping, expedited carrier options, nationwide shipping, local delivery, Uber Direct delivery, tracking, delivery addresses, delayed shipments and other fulfillment matters.

UMS Print provides custom T-shirt and apparel printing from Buena Park, California, with fulfillment options that may include local pickup, eligible Orange County delivery and nationwide U.S. shipping.

Important: production time and carrier transit time are separate.

A shipping service described as 1-day, 2-day, next-day, overnight, expedited or similar generally refers to transportation by the carrier after UMS Print production is complete and the package enters the shipping process.

It does not automatically mean that a custom apparel order will be reviewed, produced, packed and delivered within one or two days from checkout.

1. Scope of This Shipping Policy

This policy applies to applicable UMS Print orders involving:

• Standard Shipping,
• Rush Shipping,
• expedited carrier shipping,
• 1-day carrier service,
• 2-day carrier service,
• nationwide U.S. shipping,
• Orange County local delivery,
• Uber Direct delivery,
• and related fulfillment services.

For a customer-friendly overview, visit: Pickup, Local Delivery & Nationwide Shipping .

2. Available Fulfillment Options

Depending on the order, merchandise, destination and current checkout availability, UMS Print may provide:

• Buena Park Local Pickup
• Orange County Local Delivery
• Uber Direct delivery where eligible
• Standard Shipping
• Rush Shipping
• 1-Day Carrier Service
• 2-Day Carrier Service
• other expedited carrier options
• Free Standard Shipping on qualifying orders where displayed

Not every option is necessarily available for every product, destination or order.

The fulfillment options and prices displayed during checkout control the transaction.

3. Standard Shipping

Standard Shipping combines the applicable UMS Print Standard production schedule with carrier transportation after production is complete.

Standard Shipping generally supports a broader range of normal website merchandise than Rush Shipping.

The complete order timeline may include:

Artwork Review + Production + Quality Control + Packing + Carrier Transit

4. Standard Shipping Production Schedule

For applicable Standard Shipping orders placed before 9:00 AM Pacific Time, current production targets are:

For applicable Standard Shipping orders placed at or after 9:00 AM Pacific Time, the same quantity schedule generally shifts approximately one additional valid production business day later.

For Standard production:

• End of Day means 5:00 PM Pacific Time.
• Saturday does not count as a production business day.
• Sunday does not count as a production business day.
• recognized U.S. federal holidays and applicable closures do not count.

UMS Print may complete an order earlier than the conservative production target when capacity allows.

5. Standard Shipping Discounts

Applicable Standard Shipping orders currently use the Standard merchandise-discount structure.

These are merchandise discounts associated with applicable Standard service.

They are separate from carrier transportation charges.

A merchandise discount does not automatically mean that carrier shipping itself is free.

Complimentary reward items do not increase the qualifying paid quantity used for this Standard discount calculation.

6. Free Standard Shipping

UMS Print may offer Free Standard Shipping on qualifying U.S. orders when that shipping option is displayed during checkout.

Qualification may depend on:

• cart contents,
• destination,
• current shipping configuration,
• order conditions,
• and current checkout eligibility.

Customers should rely on the shipping methods and charges displayed during checkout.

UMS Print does not state a universal free-shipping dollar threshold unless the current checkout specifically confirms one.

Free Standard Shipping affects applicable carrier shipping charges and does not convert Standard production into Rush production.

7. Rush Shipping

Rush Shipping is available for qualifying merchandise and combines accelerated UMS Print Rush production with carrier transportation after production.

Rush Shipping currently uses the same applicable production logic as Same Day Rush.

Rush Shipping may use:

• approved Rush merchandise restrictions,
• Rush quantity-based production timing,
• artwork-approval timing,
• applicable production-hour calculations,
• the 3:00 PM Pacific Rush scheduling boundary,
• and applicable Rush production charges.

Rush Shipping does not mean instant carrier delivery.

Rush Shipping accelerates the qualifying UMS Print production stage. Carrier transportation occurs afterward.

8. Rush Shipping Production Schedule

Current Rush Shipping production targets for qualifying paid merchandise are:

These are production durations before applicable carrier transportation.

9. Rush Shipping Scheduling Boundary

The current Same Day Rush / Rush Shipping scheduling boundary is:

3:00 PM Pacific Time

This is a scheduling boundary, not a general ordering shutdown time.

When the merchandise qualifies, Rush Shipping may remain available for online ordering after 3:00 PM.

A qualifying Rush Shipping order placed at or after 3:00 PM Pacific Time, or during a closed production period, is conservatively scheduled from 7:30 AM on the next valid production day, unless actual artwork approval occurs later.

10. Rush Shipping Production Hours

Rush Shipping production time is consumed only during valid UMS Print production periods:

Monday–Friday: 7:30 AM–5:00 PM Pacific Time

Weekends and recognized U.S. federal holidays do not consume promised Rush production minutes.

If a Rush production duration extends beyond 5:00 PM, the remaining production time resumes during the next valid production period.

UMS Print may finish an order earlier than the conservative production target.

11. When the Rush Shipping Production Timer Starts

Payment alone does not start the Rush Shipping production timer.

The official Rush production start is based on the later of:

1. the applicable production scheduling floor, and
2. the actual artwork-approval time.

The applicable Rush production timer begins only after the Artwork Approved customer email has been successfully sent.

If artwork approval occurs later than the applicable production floor, the later artwork-approval time controls.

Customer delays in providing acceptable artwork, responding to questions or completing required approval may therefore affect the production schedule.

12. Rush Shipping Merchandise Eligibility

Rush Shipping uses the same approved merchandise restrictions as applicable Same Day Rush production.

Adult Unisex Short Sleeve T-Shirt

Current qualifying colors:

• Black
• White
• Navy Blue
• Blue

Current qualifying sizes:

• S
• M
• L
• XL
• 2XL
• 3XL

Adult Unisex Blend Pullover Hoodie

Current qualifying colors:

• Black
• White

Current qualifying sizes:

• S
• M
• L
• XL

Every normal paid item in a Rush Shipping cart must satisfy the applicable Rush merchandise requirements.

A single non-qualifying paid item may make Rush Shipping unavailable.

Complimentary reward products do not by themselves disqualify an otherwise qualifying cart and are excluded from the paid Rush quantity.

Current checkout eligibility controls if product or service rules change.

13. Standard Shipping vs. Rush Shipping

14. Production Time and Carrier Transit Are Separate

This distinction is important for every shipped custom apparel order.

Production time is the time required for UMS Print to prepare and manufacture the customized order.

Production may include:

• artwork review,
• artwork approval,
• printing,
• embroidery,
• transfer preparation,
• curing,
• quality control,
• packing,
• and shipment preparation.

Carrier transit time begins after the completed package enters the carrier transportation process.

15. 1-Day Shipping

A 1-day shipping, next-day or overnight carrier service, when available at checkout, generally refers to carrier transportation after production.

It does not automatically mean:

• one day from checkout to delivery,
• one day including artwork review,
• one day including custom production,
• or guaranteed next-calendar-day receipt.

The order must first complete the applicable UMS Print production process.

A customer with a short arrival deadline may need both:

1. a sufficiently fast production service, and
2. an appropriately expedited carrier service.

16. 2-Day Shipping

A 2-day carrier service, when offered, generally refers to carrier transportation after production and shipment preparation.

It should not automatically be interpreted as a complete two-day custom apparel turnaround from checkout to delivery.

17. Carrier Delivery Estimates

Carrier delivery dates and transit estimates are provided by or based on third-party shipping services.

Carrier estimates may depend on:

• destination,
• shipping service,
• package weight,
• package dimensions,
• carrier acceptance time,
• carrier network conditions,
• weather,
• holidays,
• and other transportation conditions.

Unless UMS Print expressly agrees otherwise in writing, carrier estimates should not be interpreted as guarantees by UMS Print.

18. Shipping Charges

Shipping charges may depend on:

• destination,
• service level,
• package weight,
• package dimensions,
• number of packages,
• carrier rates,
• and current checkout configuration.

The actual shipping charge shown during checkout controls the transaction.

19. Nationwide Shipping

UMS Print offers nationwide shipping to eligible U.S. destinations where checkout provides an available carrier service.

Nationwide custom apparel orders may include:

• custom T-shirts,
• custom hoodies,
• custom sweatshirts,
• long sleeve shirts,
• custom polos,
• custom hats,
• business apparel,
• employee uniforms,
• custom workwear,
• safety vests,
• team apparel,
• school apparel,
• church apparel,
• event apparel,
• and other eligible customized products.

20. International Shipping

Unless the current UMS Print checkout specifically provides an international shipping service, customers should not assume international shipping is available.

The destinations and methods displayed during checkout are authoritative.

21. Customer Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

• recipient name,
• street number,
• street name,
• apartment, unit or suite number,
• company name where applicable,
• city,
• state,
• ZIP code,
• and telephone number where requested.

UMS Print is not responsible for a delivery failure caused solely by inaccurate or incomplete customer-provided address information.

22. Address Changes

If you discover an address error after ordering, contact UMS Print immediately:

support@umsprint.com
714-523-8515

An address change is not guaranteed after fulfillment or carrier processing has begun.

If an address correction, return or redelivery causes additional third-party charges, the customer may be responsible for those charges to the extent permitted by law.

23. Shipment Preparation

After production is complete, UMS Print may:

• perform final quality control,
• fold or organize applicable merchandise,
• pack the order,
• prepare shipping documentation,
• generate the carrier label,
• and transfer the package to the selected shipping process.

The existence of a shipping label does not always mean the carrier has physically taken possession of the package at that exact moment.

24. Shipping Confirmation and Tracking

Where tracking is available, UMS Print may provide:

• carrier information,
• tracking number,
• shipping confirmation,
• shipment status,
• or a tracking link.

Tracking information may take time to update after a label is created or a package enters carrier processing.

25. Carrier Tracking Information

After carrier possession, carrier tracking is generally the best source for transportation status.

Tracking scans and estimated delivery dates are controlled by the carrier and may update or change during transit.

26. Carrier Delays

UMS Print cannot directly control a third-party carrier after the package has been properly transferred into the carrier network.

Possible causes of delay include:

• weather,
• carrier network congestion,
• mechanical problems,
• transportation disruption,
• holiday volume,
• natural disasters,
• government action,
• failed delivery attempts,
• incorrect addresses,
• and other circumstances outside UMS Print's reasonable control.

If you have concerns about a delayed package, contact us and we will review the available order and tracking information.

27. Failed Delivery Attempts

A carrier may be unable to complete delivery because of:

• an inaccessible address,
• a closed business,
• incorrect address information,
• signature requirements,
• recipient unavailability,
• or another carrier condition.

Customers are responsible for monitoring tracking and responding to carrier delivery notices where applicable.

28. Returned-to-Sender Packages

If a package is returned to UMS Print because of:

• an incorrect customer-provided address,
• recipient refusal,
• failed delivery attempts,
• unclaimed shipment,
• or another customer-related delivery issue,

additional shipping charges may apply before the order can be shipped again.

29. Lost Shipments

If a package appears to be lost, contact UMS Print.

We may review:

• tracking history,
• carrier status,
• delivery scans,
• shipment documentation,
• and applicable carrier-claim procedures.

The final remedy may depend on the circumstances, carrier findings, applicable insurance and law.

30. Packages Marked Delivered

If tracking states that a package has been delivered but you cannot locate it:

1. check the delivery location carefully,
2. check with household members, employees, reception staff or neighbors where appropriate,
3. review carrier delivery details,
4. and contact UMS Print if the package still cannot be located.

Package theft or loss occurring after confirmed carrier delivery generally is not considered a UMS Print production defect.

31. Shipping Damage

If merchandise is damaged during transportation, contact UMS Print promptly.

Please preserve:

• the merchandise,
• shipping box or mailer,
• packing materials,
• shipping label,
• and any visible damage.

Photographs may be required to evaluate the issue or support an applicable carrier claim.

Do not discard damaged packaging until the issue has been reviewed.

32. Split Shipments or Multiple Packages

Large or unusual orders may be shipped in more than one package.

Different packages from the same order may:

• receive different tracking numbers,
• enter the carrier network at slightly different times,
• and arrive separately.

The arrival of one package does not necessarily mean all packages from the order have arrived.

33. Bulk Custom Apparel Shipping

Bulk custom apparel orders may require:

• larger cartons,
• multiple cartons,
• additional packing time,
• multiple tracking numbers,
• and different carrier handling than a small order.

For large business, school, team, church, organization or event orders with strict shipping requirements, contact UMS Print before relying on a particular arrival date.

support@umsprint.com
714-523-8515

34. Orange County Local Delivery

Eligible completed orders may be delivered locally within Orange County and nearby areas where an appropriate delivery service is available.

Local delivery occurs after the applicable production process is complete.

Delivery eligibility depends on destination, order readiness, courier availability and current fulfillment conditions.

35. Uber Direct Delivery

UMS Print may use Uber Direct for eligible local deliveries.

The general local-delivery process is:

1. UMS Print produces the custom order.
2. The completed merchandise is quality checked.
3. The order is prepared for fulfillment.
4. An eligible courier delivery is requested.
5. The courier transports the completed order to the customer.

Uber Direct is a third-party transportation service.

Courier transportation begins after UMS Print production.

36. Local Delivery Time vs. Production Time

Courier delivery time is separate from production time.

For example, a qualifying 1-hour Super Rush production duration should not be interpreted as guaranteed 1-hour delivery to the customer's address.

Courier timing depends on:

• when production is complete,
• order preparation,
• driver availability,
• distance,
• traffic,
• and destination conditions.

37. Buena Park Local Pickup

Customers may choose applicable local pickup instead of carrier or courier delivery.

UMS Print's customer pickup location is:

UMS Print
8211 Orangethorpe Ave
Buena Park, CA 90621

Customers should wait until they receive the applicable order-ready communication before arriving for pickup.

Local pickup avoids the carrier-transit stage after production.

38. Customer Pickup Hours

Current customer pickup hours are:

Monday–Thursday: 7:30 AM–5:00 PM
Friday: 6:30 AM–5:00 PM
Saturday: Closed
Sunday: Closed

Customer pickup hours should not be confused with Rush production-hour calculations, which currently use Monday–Friday, 7:30 AM–5:00 PM Pacific Time.

39. Online Ordering

UMSPrint.com accepts online orders 24 hours a day.

Being able to place an order online outside normal operating hours does not mean physical production, courier pickup or carrier operations are running continuously.

Production timing follows the applicable service rules.

40. Changes to Fulfillment Methods

Customers should contact UMS Print immediately if they want to request a change from:

• shipping to pickup,
• pickup to shipping,
• Standard Shipping to another available service,
• or another fulfillment change.

Changes are not guaranteed after production, packing or carrier processing has begun.

Additional charges may apply.

41. Cancellation After Shipping Processing Begins

Once an order has entered shipping or courier processing, cancellation may no longer be possible.

Custom merchandise remains subject to the UMS Print Refund and Returns Policy .

42. Third-Party Carrier Responsibility

UMS Print is responsible for preparing applicable packages and transferring them into the selected fulfillment process.

After carrier possession, transportation operations are controlled by the third-party carrier.

UMS Print will reasonably assist customers with available tracking information or applicable carrier research when a shipment problem occurs.

43. Events Outside Reasonable Control

UMS Print is not responsible for delays caused by events outside reasonable control, including:

• natural disasters,
• fire,
• flood,
• earthquake,
• severe weather,
• government actions,
• transportation shutdowns,
• civil emergency,
• major carrier disruptions,
• utility failure,
• Internet or systems outages,
• or other extraordinary circumstances.

Where appropriate, UMS Print may provide a revised timeline or another reasonable remedy depending on the circumstances and applicable law.

44. Time-Sensitive Events and Deadlines

Customers ordering for:

• weddings,
• birthdays,
• conferences,
• trade shows,
• school events,
• sports tournaments,
• church events,
• company events,
• fundraisers,
• travel,
• or another fixed deadline

should consider both UMS Print production time and carrier transit time.

If your required date is critical, contact UMS Print before ordering if you have any doubts about the available timeline.

45. Estimated Delivery Dates

Any estimated arrival date can depend on multiple independent stages.

Unless UMS Print expressly guarantees a specific date in writing, an estimated date should be understood as an estimate based on the applicable production and transportation information available at that time.

46. Order-Specific Checkout Information Controls

Shipping services, carrier rates, product availability and production options can change.

When information conflicts, the following order generally applies:

1. current order-specific checkout information,
2. customer-approved order and fulfillment selections,
3. written UMS Print communication regarding the specific order,
4. current applicable policy or service page,
5. older general website information.

An old search-engine result, cached webpage or screenshot does not override current checkout information.

47. Questions About Shipping Before Ordering

If you have:

• a hard arrival deadline,
• a large quantity,
• a special address,
• a business delivery,
• a Rush Shipping question,
• a local-delivery request,
• or uncertainty about production versus carrier transit time,

contact UMS Print before placing the order.

Email: support@umsprint.com

Phone: 714-523-8515

48. Questions About an Existing Shipment

If you are contacting UMS Print about an existing shipment, please have your order number available whenever possible.

Useful information may include:

• order number,
• customer name,
• shipping address,
• tracking number,
• description of the problem,
• and photographs if damage is involved.

49. Contact UMS Print